LeadMax | Privacy Policy

What We Collect

When you use LeadMax, we collect the following information:

Account information — your name, username, and password
Client information — names, phone numbers, and other details you enter about sales prospects
Audio recordings — recordings of sales appointments you capture through the app
Conversation transcripts — text generated from your audio recordings, including speaker labels
AI-generated analysis — coaching scores, follow-up plans, and sales insights derived from your recordings
Email address — used for account creation and password recovery
Usage data — pages visited and actions taken within the app

How We Use Your Data

Your data is used exclusively to provide and improve the LeadMax service:

Transcribing your sales appointments with speaker diarization
Generating AI coaching feedback and performance scores
Creating personalized follow-up plans and talking points
Building your sales intelligence pipeline and prospect workspace
Providing your team's management with performance insights

We do not sell, rent, or use your data for advertising purposes.

Who We Share It With

We share your data only with the third-party services required to deliver LeadMax features:

AssemblyAI — your audio recordings are sent to AssemblyAI for speech-to-text transcription with speaker detection. AssemblyAI processes audio under their own privacy policy and does not retain data beyond the transcription process.
Anthropic — conversation transcripts and sales data are sent to Anthropic's Claude API for AI analysis, coaching generation, and follow-up planning. Anthropic processes this data under their API usage policies.

We do not share your data with any other third parties, advertisers, or data brokers.

How We Store It

All data is stored on a secure server with restricted access
All data in transit is encrypted via HTTPS/TLS
Passwords are hashed and never stored in plain text
Audio files are stored securely and accessible only to the rep who created them and authorized administrators
Access to data is limited by role — reps see only their own data

Data Retention

Audio recordings are retained for as long as your account is active. Transcripts and AI-generated analysis are retained indefinitely to power your sales history and coaching features. You may request deletion of specific recordings or your entire account at any time by contacting us.

Call Recording Consent

LeadMax enables users to record sales appointments and phone conversations. By using the recording feature, you agree that you are solely responsible for obtaining any legally required consent from all parties before recording. Recording laws vary by state and country. LeadMax does not provide legal advice — consult an attorney if you are unsure of your local requirements.

Children's Privacy

LeadMax is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at hello@leadmaxapp.com and we will delete it promptly.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time.

To request deletion of your account and all associated data, contact us at the email below. We will process your request within 30 days.

You may also request a copy of the data we hold about you.

Contact Us

If you have questions about this policy or want to exercise your data rights, reach out to us directly:

Privacy Contact

hello@leadmaxapp.com